FAQ
Answers to most common questions about products, orders, shipments, and payments.
Shipping
How long will my order take to arrive?
Standard Continental U.S Shipping
ALL ORDERS are shipped through USPS with an approximate delivery time of 5-10 business days. Unexpected delays may occur which we have no control over and is not responsible for, especially during the holidays. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.
Will I have to pay for customs and taxes? (International only)
Yes international shipments will vary by country. It is the customers responsibility to pay for any customs fees, taxes or duties upon arrival. Each country has its own import regulations
How long will my order take to arrive? International
International
All orders have an approximate delivery time of 7-12 business days not including holidays using standard shipping services, USPS or DHL.
Beauty Products
Do you test beauty products on animals?
NO. All beauty products are 100% cruelty free.
Are your beauty products natural?
All of our beauty products have been formulated with clean ingredients and are free from harmful additives. They are as natural as they can be.
Return/ exchange beauty products
Cosmic Palms is a small company and we currently do not accept returns on beauty products (shimmer body oils) due to health precautions.
Swimwear and Clothing
Can I exchange or return?
We accept unworn bikinis and clothing bought from cosmicpalms.com in new condition with tags and liners attached within 30 days of purchase for a full refund or exchange.
Shipping cost for exchanges or returns
You will be responsible for paying for your own shipping costs for exchanging your item.
Are sale items eligible for exchange?
YES, you can exchange, but not return or recieve refunds for sale items.