Return / Shipping Policy

RETURN POLICY

Cosmic Palms ~ Body Oils return policy

Cosmic Palms is a small company and we currently do not accept returns on beauty products due to health precautions. If your order has been damaged, we can determine the outcome in a case by case basis. Please email & inform us if any damage has been done due to human/ shipping error.

Cosmic Palms ~ Swimwear

Exchanges and refunds for swimwear 

Sometimes the shoe doesn't always fit. We offer in store credit for the value of the product being returned WITHOUT including shipping costs.

The buyer has the right to an exchange within 15 business days of their Cosmic Palms merchandise being delivered, only if the following conditions are met:

  • The bathing suit must be in impeccable state and WITHOUT use, with tags attached
  • The bathing suit must be returned in its original packaging and with its respective labels.

No piece of merchandise purchased with a discount or promotional coupon can be returned or exchanged.

Please email info@cosmicpalms.com for exchange or concerns. To be eligible for a refund or exchange you must notify us (by email) of your item you would like to exchange or return within 15 days of receiving your suit. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for swimwear items that are lost in the mail.

Sale Items

Only regular priced items may be  exchanged, unfortunately sale items cannot be refunded or exchanged.

Shipping times

How long will my order take to arrive?

Standard Continental U.S Shipping

ALL ORDERS are shipped through USPS with an approximate delivery time of 5-10 business days. Unexpected delays may occur which we have no control over and is not responsible for, especially during the holidays. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.

We hope to soon open our site internationally! <3